While on vacation earlier this year and several hundred miles from home our truck's water pump died and left us stranded. We went from Monte Rio to Sebastopol, shop to shop, before we found Golden Gear. It was already late on a Friday afternoon, basically the shop was closed and the mechanics had gone home. But Alex was there. He could have turned us away, we had already been turned away several times so our hopes were dimming. But fortunately we found our jackpot at this little shop in Sebastopol. Not only did Alex take us in but he shot right down to get the repair parts and opened up on his weekend day off just for us. If you don't think that's customer service then you just don't get it.Not only did Alex do our repairs on his off day but he did an inspection of the vehicle, aired the tires, topped off the fluids, and remounted our camper shell that became misaligned through the long towing process.Alex and Maria, my hat is off to you both. I am very thankful we found your shop. You're every bit the "Golden Gear" that's in your name. Five stars isn't even enough.Thank you again.